Download Brochure

Step 1:
Contact Your Local County Board of DD.
There is a county board in each of the 88 Ohio counties. Contact information for your specific county can be found in the telephone book or online.
You will be assigned a Service Support Administrator (SSA). Sometimes this person is called a Case Manager or Support Co-coordinator. This is a county board staff person assigned to work directly with you, the consumer, family or guardian. The SSA is responsible for helping you plan, coordinate and monitor your individualized program and intervening when necessary to assure continuity and consistency of services.

Step 2:
Determine Eligibility for Your Services.
Your SSA will explain everything to you about eligibility requirements for Medicaid and Medicaid Waivers. If Medicaid eligibility has not been determined, your SSA will help coordinate the application process with the Department of Job and Family Services. Your SSA will also explain the different kinds of Waivers and will guide you through the Waiver application process. If the consumer does not qualify for Medicaid, there are other payment options that can be explained fully by your CRSI representative if needed.

Step 3:
Determine What Types of Services are Needed.
Your SSA will coordinate the assessment process and work with you to develop an ISP—an Individual Service Plan designed to ensure that all your needs are met.

Step 4:
Determine Who Will Provide Services Needed.
This is based on the Level of Care Assessment. You have a right to CHOOSE a provider of services. If your choice is CRSI, then you can request services be provided by CRSI.