Press Release
Date: November 2009
McGee "Rules"
By LINDA D. SMITH, Public Relations Director
Sometimes referred to as “the rules person”, Evelyn McGee meets her job challenge head-on in order to protect the health, safety and well-being of the hundreds of consumers (customers) using CRSI services.
McGee, who has been with CRSI for ten years, serves as Quality Assurance (QA) Director; a role met with the many challenges of outlining and implementing best practice principles in an agency that spans its services to over eight hundred individuals in thirty Ohio counties. The QA department is the agency mainframe that holds together compliance with local, state and federal requirements as well as the needs and requirements of each individual served.
Some of the responsibilities of McGee together with QA Assistant Kayleen Breon (which constitutes the QA Department) are to evaluate consumer programs, conduct document reviews and follow-up of consumer satisfaction reports, consult and investigate service delivery (including MUI investigations), develop systems that promote self determination and consumer pro-activity, coordinate agency forms, and maintain a database of Individual Service Plans (ISP’s) and external surveys. McGee notes that Breon is instrumental in document processing for the residential programming sites.
Regardless of the growing economic climate to downsize, the newest undertaking of the QA department is the development of a quality assurance peer review process that conducts an important oversight and monitoring system of all licensed locations. “This process includes increased involvement of mid-management (i.e.) program administrators, QMRP’s and program Specialists,” says McGee. The goal is to add non-licensed settings as well.
“We (QA Dept.) strive to have a positive impact on the quality of services rendered to those we serve and, as a result, the quality of the environment where employees work on a daily basis,” says McGee. “The guiding principle for me in this position is ‘there, by the grace of God, go I’. In other words it could have been me with a disability and when I look at all the rules that are in place (while cumbersome at times), they fulfill a purpose; the absence of which has proven to be detrimental to the health, safety and well-being of our customers.”
“Yes, I’m the ‘rules person’ for the agency…not always welcomed but from time to time appreciated.”